Contact phase
We analyse your needs to create a customized proposal for you. Once the proposal has been accepted and the IOSA agreement signed, the planning of your audit can start.
The IOSA (IATA Operational Safety Audit) program is an internationally recognized and accepted evaluation system designed to assess the operational management and control systems of an airline.
Founded for IOSA in 2001, Aviation Quality Services GmbH (AQS) was the first Audit Organisation accredited by IATA in 2003 to start conducting IOSA audits worldwide.
AQS was officially recognized by IATA for 15 years of successfully contributing to the IOSA program.
AQS focuses completely on its core competence IOSA which is our main business sector.
IOSA renewal audit
We analyse your needs to create a customized proposal for you. Once the proposal has been accepted and the IOSA agreement signed, the planning of your audit can start.
The one man-day IPV provides you with an understanding of the IOSA concepts and familiarizes your staff with techniques to conduct IOSA self-preparation activities.
We conduct the on-site audit at your premises. Every IOSA audit starts with the opening meeting on the first day and ends with the closing meeting on the last day of the audit week. The renewal audit can be started 150 days prior to the registration expiry date.
Potential findings and observations identified during the on-site phase of the audit will now be closed. This is done in close cooperation with the Audit Organization, the operator and the Lead Auditor.
IATA places your airline on the IOSA registry for a period of 24 months.
Comparable proof of conformity and operational safety
Continuous improvement and access to best practices within the aviation world
Costs and time savings as fewer audits are needed
Business opportunities (aircraft leasing, air charter and other alliances)
IATA membership possible for which IOSA is mandatory.
Selecting AQS as our partner for the IOSA recertification process was a great choice. The AQS team gave us all the support that we need during the audit preparation, and all its quality and experience during the in-place audit, adding value to our processes trough their feedback. This was a demonstration of continuous improvement thanks to a great partner.
Thank you very much for all your help, support and dedication.
Ruben Rodriguez
The team that conducts the IOSA has a material influence on the general run of the audit. The AQS team really went out of their way to make it a useful audit and added value with their experience and guidance.
Udo Skawran
Executive Manager Risk, SA Airlink
I would like to thank audit team for their very kind and professional approach during the audit. It was very helpful for us to discuss all unclear questions including findings and observations to get clear imagination. We much appreciate it.
Dana Vlckova
Czech Airlines
Kuwait Airways has utilized the services of AQS and found AQS to be extremely professional and knowledgeable and supportive to airline needs. The audits have been useful in providing good guidance and helping us to enhance our standard of operation.
Kuwait Airways Co.
It‘s always a good experience to work with AQS: good cooperation, good communication and responsiveness. I have been using AQS for the past 10 years, for various courses and IOSA Audits. I have always been completely satisfied with their performance.
Eric Binanzer
Quality & Compliance Manager Technics, LUXAIR
All aspects of the audit – from the signing of the contract, the planning of the audit to the performance of the audit team – was exceptional. Very knowledgeable and professional and at the same time very pleasant to be audited by.
Stig Kristiansen
Director Compliance Monitoring, Widerøe's Flyveselskap
The AQS team always patiently answered all my questions. Thank you all. I wish you all a bright future!
Deng Yhui
Guangxi Beibu Gulf Airlines
Thank you for your invaluable help, patience and counsel while managing our Audit for Aeromexico Group. All of us learned a lot from you, which is something we will keep forever. My appreciation goes to your wonderful and professional team.
Arturo Duhart
Director Corporate Safety, Aeromexico Group
We would like to express our deep gratitude to AQS for the excellent work done by the auditor team. We unanimously acknowledge their professionalism and thoroughness.
Kankoé Francis Alemdjrodo
Manager Compliance, ASKY
We would like to thank AQS for this successful cooperation. We are happy to have benefited from your experience as well as from the professionalism of your auditors to improve ourselves a little more.
Christophe Nivet
Compliance Monitoring Manager, Air Tahiti Nui
We would like to thank AQS and the Auditors team for their commitment and professionalism during the IOSA Audit and their follow-up to the closing of the Audit report.
Helena Lopes
Deputy Compliance Monitoring Director, Euro Atlantic Airways
We take this opportunity to express our sincere appreciation to AQS for the audit process. The audit gave us an opportunity to close gaps that were in the system, and furthermore the process presented a learning opportunity ro the staff involved.
Allan Kilavuka
CEO, Jambojet
I will remember my first time working with AQS as a memorable one. The auditors were professionals in their auditing methodology. AQS customer care, pre-audit preparation, approach during the audit and QA process have all been fantastic.
Femi Olowoyeye
Director Quality & Safety, Somon Air
We appreciate your efforts and support for the audit planning and performance.I would like to thank the audit team members for their smooth audit and added value provided and special thanks to the Lead Auditor.
Mostafa Darwish
Quality Assurance Manager, Air Arabia Egypt